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Change of Mind
You can return any unused item, for any reason, within 15 days of receipt. Please email us at [email protected] to arrange this.

Please note: Actual product colours may vary from colours shown on your monitor. Certain items are non-returnable, please refer to the product list in the clause below.

If you change your mind on a purchased item, you will be given a refund or store credit to the same value once the item has been received by the appropriate vendor, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. Shipping fee has to be shouldered by the buyer for change of mind.

All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original, unused condition and in their original packaging and must not be affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the vendor reserves the right to deny a return

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

Non-Returnable Products
Below is the list of items that cannot be refunded, returned or exchanged.
1. One Fine Baby gift vouchers
2. Personalised products that you requested to be designed exclusively for you
3. Made-to-order or pre-ordered products (e.g. furniture)
4. Products that are feeding & hygiene-related (e.g underwear, earrings for pierced ears, teethers, dummies, opened Elvie pelvic floor trainers, breast pumps and accessories, baby bottles, nappy change clutches/wallets, change mats/pads, reusable nappies, opened disposable nappies, opened baby wipes, breast pads, women’s reusable liners/pads, mattresses, food, skincare, personal care items or makeup items.
5. Sale items. *See clause below

*All items from the following brands can not be refunded or exchanged for change of mind: Al.ive body, Babyhood Australia, Endota.

Faulty Items
If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate vendor. You will then be offered a replacement or repair of the faulty item or a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, e.g. your credit card, PayPal account or store credit.

Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.

Sale Items
Sale items are final sale and do not qualify for refunds or exchanges. We will only process a refund for sale items in the event that the item is deemed faulty.
Read our full Terms & Conditions here
Please email us at [email protected] to arrange this. **Terms and Conditions apply.
We offer returns within 15 days upon receiving your parcel. Please note that the product needs to be unopened, unused and still in the original packaging for a refund to be approved. Once the product is received by the warehouse as per these conditions, we will then process your refund back to the method you paid for it with. The refund may take 5-7 business days to reach you, depending on your bank’s processing times. **Terms and Conditions apply.
As we are a marketplace of brands, you may only exchange an item from the same brand of the same/higher price. For higher priced item exchange, we will require you to pay the difference via bank transfer. You may drop a message here or shoot us an email at [email protected] to arrange this.
Definitely! We will release the refund with a new voucher code. You may contact us here or drop us an email at [email protected] and we’ll sort this out for you.
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